Privacy, explained plainly.
We ask for the information needed to answer, arrange and support your Paddlecult experience—and we do not use the marketing site to build an advertising profile.
Last updated · 5 September 2026
Who this policy covers
This policy covers the Paddlecult marketing website, direct enquiries and information passed to us through our reservation journey. A booking platform or payment provider may also publish its own privacy notice for the service it operates.
Information we may receive
- Contact details and the content of an email or WhatsApp enquiry.
- Arrival, stay, surf or retreat details that you choose to share.
- Reservation, payment-status and rate-plan information supplied by the booking provider.
- Basic technical request information used for security, reliability and aggregate site operation.
How we use information
- To answer questions and provide requested stay, surf, retreat or arrival support.
- To administer a reservation and communicate service information.
- To prevent misuse, protect the website and meet accounting or legal obligations.
- To improve the clarity and reliability of our services using aggregate, non-sensitive information.
Cookies and Google Maps
This site stores an essential cookie to remember your cookie choice. Google Maps is optional and is not loaded until you allow it. See the Cookie Policy for details.
Service providers and third-party links
Reservation, payment, email, hosting, messaging and mapping providers process information only for their part of the journey and under their own terms. Links to Booking.com, MakeMyTrip, Goibibo, Tripadvisor and Google lead to independent websites.
Retention and your choices
We keep information only for as long as it is reasonably needed for the enquiry, booking, safety, accounting or legal purpose for which it was collected. You can ask to access, correct or delete information held directly by Paddlecult, subject to obligations that require us to retain it.
Questions about this page? Email hello@paddlecult.com.